Privacy Policy
Cairns Southgate Hotel
Cairns Southgate Hotel, located at 450 Mulgrave Road, Cairns QLD 4870, Australia, is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through our website, how we use it, who we share it with, and the choices you have.
By using our Website or providing us with your personal information, you agree to the collection and use of information in accordance with this policy.
What Personal Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number, postal address
Booking and stay details: arrival/departure dates, number of guests, room preferences, special requests
Payment information: processed securely by our payment provider / booking engine; we do not store full card details ourselves
Account details: if you create an account or subscribe to updates, your login and marketing preferences
Browsing and interaction data: pages you visit on our Website, how you arrived at the site, links you click, time spent on pages, and device/browser information
Communications: any messages, enquiries, or feedback you send us via forms, email, or phone
How We Collect It
We collect personal information when you:
Make a booking or enquiry through our Website or booking engine
Subscribe to our newsletter or marketing emails
Fill out a contact form
Browse our Website (via cookies and tracking technologies – see Cookies and Tracking Technologies)
Contact us directly by phone or email
How We Use Your Information
We use your personal information to:
Process and manage your bookings and enquiries
Provide customer service and respond to your questions
Send transactional communications (booking confirmations, receipts, stay reminders)
Send marketing communications – if you sign up or opt in, we send personalised emails such as special offers, promotions, seasonal packages, and news about the hotel
Understand how visitors use our Website so we can improve content, navigation, and the overall experience
Personalise the content and offers you see, based on the pages you’ve viewed and your booking history
Comply with legal and regulatory obligations
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to understand visitor behaviour and deliver a more relevant experience.
Braze: We use Braze, a customer engagement platform, to help us understand how visitors interact with our Website including which pages are viewed, how the site was reached, and general browsing activity and to deliver personalised marketing communications to guests who have signed up (for example, tailored offers and emails based on the rooms or pages you’ve shown interest in).
Other tracking on our site may include standard analytics cookies (e.g. to measure overall traffic and site performance) and functional cookies (e.g. to remember your booking search preferences).
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the Website, such as personalised content or saved search preferences.
Email Marketing
If you sign up for our mailing list, opt in during a booking, or otherwise consent to receive marketing:
We will send you emails about offers, promotions, and updates relevant to Cairns Southgate Hotel
Every marketing email includes an unsubscribe link you can opt out at any time
Opting out of marketing emails will not affect transactional emails related to an active or upcoming booking
Sharing Your Information
We do not sell your personal information. We may share it with:
Service providers who help us operate the Website and business, including: Braze (marketing automation and behavioural tracking)
Our booking engine / property management system provider (booking processing)
Payment processors (secure payment handling)
Website hosting and analytics providers
Legal or regulatory bodies, where required by law, or to protect our rights, guests, or property
Some of these providers (including Braze) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with this policy and applicable privacy laws.
Data Storage and Security
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage of booking and contact data and restricting access to authorised staff and service providers only. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy for example, for the duration of your guest relationship with us, plus a reasonable period afterward for record-keeping, accounting, and legal purposes unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
Ask us what personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to any legal obligations we have to retain it
Withdraw consent to marketing communications at any time
Lodge a complaint about how we’ve handled your personal information
To exercise any of these rights, contact us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Cairns Southgate Hotel: 450 Mulgrave Road, Cairns QLD 4870, Australia Email: stay@cairnssouthgatehotel.com.au Phone: +61 7 4033 7722